FAQ - Frequently Asked Questions

On this page, you can find answers to the most frequently asked questions about our products,
the registration and purchase process, shipping, and much more.
I slept in a hotel, but I don't know which mattress I used. What should I do?
Finding the model of the mattress you slept on is very simple: select the hotel where you stayed from find your hotel.
If the hotel has multiple bed combinations, you'll need to contact the hotel to find out which one was in your room.
For privacy reasons, dormireacinquestelle.it cannot directly retrieve this information.
I can't find my bed, what should I do?
Finding the model of the mattress you slept on is very simple: select the hotel where you stayed from find your hotel.
If the hotel has multiple bed combinations, you'll need to contact the hotel to find out which one was in your room.
For privacy reasons, dormireacinquestelle.it cannot directly retrieve this information.
I know the name of the mattress, how can I get it?
dormireacinquestelle.it has a practical configurator that allows you to select the products you want and customize them according to your taste and style.
Discover it here.
There are multiple bed combinations, which one is mine?
If the hotel has multiple bed combinations, you'll need to contact the hotel to find out which one was in your room.
For privacy reasons, dormireacinquestelle.it cannot directly retrieve this information.
Can I find my mattress in physical stores?
No, the assumption is that you have already tried the Simmons mattress in a hotel and now want to buy it. The products exclusively presented by dormireacinquestelle.it are made by Simmons for the hospitality sector and are not available for sale in any physical store, neither in Italy nor abroad.
Why do you recommend buying a new base/foundation as well?
The lifespan and performance of a mattress are deeply influenced by the base on which it is used. The base, in fact, not only supports the weight of the mattress and the user's body but also needs to allow the mattress to fulfill its primary function: supporting the spine while respecting its natural curves, thus promoting restful sleep. An inadequate base can negatively affect the comfort of the bed and even lead to the rapid deterioration of the mattress.
To learn about the ideal characteristics of the base, download the guide here.
I slept on a Simmons bed abroad, how can I get it?
Currently, dormireacinquestelle.it only offers Simmons products found in hotels in Italy, Canton Ticino (Switzerland), and San Marino.
The comfort of hotel beds is influenced by various factors, such as fire resistance, so the products of the same hotel chain/manufacturer may not be identical worldwide.
To obtain the same product, you should contact the local Simmons manufacturer (abroad) or visit a SIMMONS|STORE point of sale, where a specialized consultant will help you find a bed with similar comfort to what you experienced in the hotel.
None of the above options help me. I need to contact you.
If none of the above options meets your needs to find a specific product you tried in a hotel or to purchase a product you already know, then fill in the form and contact us directly.